Money-Back Guarantee
Online Dissertation Help provides customers with a holistic experience. This includes offering a money-back guarantee to assure them their money is in safe hands. This warranty shows how confident we are about the quality of our work.We only hire writers with exhaustive knowledge of their respective fields. They are further trained on-site to complete tough projects within short deadlines efficiently. We also offer multiple incentives, so our experts keep delivering excellent work. With these processes in place, it’s a rarity for anyone to come forth and request a refund.Despite the slim chance of anyone asking us for their money back, we’ve set a policy in place just in case. We’re nothing if not thorough. We understand exceptions are always possible, and so are accidents. In these cases, clients would need a reference to understand what to do to get the amount they invested. And this policy outlines everything you need to know:
Process of Requesting a Refund
1. Basics
A client is given a time period of one month after their file is delivered to contact Online Dissertation Help for a refund. They can reach out via email or phone on any business day (weekend requests will be processed on Monday). The concerned authority will immediately look into the matter and get back to them within a business work week. The customer may need to provide further details if necessary.
2. Process
As mentioned, the Billing team will look into the matter and immediately let the client know the results of their investigation as soon as they are done. In case of a rejection, they will send an email detailing why the request was rejected. And in the case of approval, the transaction will be processed within five business days.
Important note: Any issues with the bank transfer, like delays, fees, and other irregularities caused by the bank, will not be the responsibility of Online Dissertation Help. Please refer to the bank for details.
3. Prices
In case of smaller refunds (under £10), our team will provide credit for future payments instead of transferring the amount. This is because the quantity won’t cover the bank transaction fees. However, we will fully process the repayment for purchases over £10.
In Case of Order Cancellation by Client
If the customer cancels their order for any reason and requests a refund, the following stipulations will be considered:
1. When a Writer Has Not Been Assigned
If the customer requests a refund immediately after placing the order and an expert has not been assigned, they will receive full and complete compensation.
2. When a Writer Has Been Assigned
When a writer is assigned before the client places a money-back request, the maximum percentage returned will not exceed 70% of the original. The amount reimbursed will be decided based on how much time has passed and how much work has been completed. Moreover, all rights to the content compiled will return to the company.
Important note: Any issues with the bank transfer, like delays, fees, and other irregularities caused by the bank, will not be the responsibility of Online Dissertation Help. Please refer to the bank for details.
3. Prices
In case of smaller refunds (under £10), our team will provide credit for future payments instead of transferring the amount. This is because the quantity won’t cover the bank transaction fees. However, we will fully process the repayment for purchases over £10.
In Case of Late Delivery by Online Dissertation Help
If a project is delivered past the deadline, a client holds the right to request a refund. The teams at Online Dissertation Help will process the repayment immediately if any exception rule doesn’t apply.
Policy Exceptions
The customer cannot be compensated for delays in the following three cases:
- Customer Actions
If our investigation teams find the actual cause of a delay was due to an issue from the client, the refund will not be processed. So, for example, if there have been delays from the customer’s end regarding draft approvals or providing crucial information, the Online Dissertation Help team and staff will not be held liable. - Technical Issues at Client’s End
Online Dissertation Help takes no responsibility for any technical issues the client faces, such as internet or system malfunctions. These situations are out of our control. And if it’s the reason for a delay from the customer’s end, they will not be eligible for a refund. - Deadline Extension Provided by Customer
Clients can voluntarily provide additional time to the experts in some cases regarding tough projects. However, if this has occurred, they will not be able to request a refund on the basis of late delivery.
In Case of Poor Quality Claims
A quality assurance team will look into the case immediately and thoroughly if a customer requests a refund based on poor quality. The client may need to provide more details and get involved in the process. Once the team finalises a decision, they will process repayment or describe why it can’t be done for any specific case.
If the client files a case of plagiarism, they need to provide a Turnitin report as proof. Online Dissertation Help will not accept any other document.
Important note: Any client requesting refunds for bad grades will not be entertained. All our samples are for reference purposes only.
For more details, please contact us at info@onlinedissertationhelp.uk or call +44 203 034 0662.
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