1. Order Process

The customer cannot be compensated for delays in the following three cases:

1. Modes of Contact

   If our investigation teams find the actual cause of a delay was due to an issue from the client, the refund will not be processed. So, for example, if there have been delays from the customer’s end regarding draft approvals or providing crucial information, the Online Dissertation Help team and staff will not be held liable. 

2. Personal Details

   Online Dissertation Help takes no responsibility for any technical issues the client faces, such as internet or system malfunctions. These situations are out of our control. And if it’s the reason for a delay from the customer’s end, they will not be eligible for a refund.

3. Project Details

   Clients can voluntarily provide additional time to the experts in some cases regarding tough projects. However, if this has occurred, they will not be able to request a refund on the basis of late delivery.

4. Payment

   The payment for each order is calculated on the order form and must be processed upfront. If a member of our customer support is assisting you, they will give you the calculated quote. An order will only be considered to be placed when the fee is processed.

5. Verification

   Online Dissertation Help reserves the right to reject orders if the IP seems suspect or if any red flags show up during our verification.

6. Writer Assignment

   As soon as the fee is processed, we will assign a writer based on the information provided by the client. We will pick one with a relevant background. The customer can also choose a professional from our website, but their availability will be subject to their existing workload and priorities.

7. Age Requirement

   We do not provide services to minors. If you use this website or any of our services, you accept that you are at least 18 years of age.

   However, please note if you are under the age of 18 and falsify information on any of the forms, you will be held responsible for any repercussions that may ensue.  

2. Delivery of Service

1. Deadlines

   Online Dissertation Help is responsible for meeting all deadlines previously accepted. The orders can be delivered early if complete, but not later unless there are issues beyond the control of the company or its staff.

2. Exceptions

   In case of natural disasters, unexpected outages, or any other external issue beyond the control of Online Dissertation Help, we will not be responsible for any late deliveries. However, we will try to mediate the situation to the best of our abilities.
   
   

   If the client has provided us with incorrect contact details, changed order requirements or writer when most of the work is complete, or had any other issue that results in late delivery, the company will not be held liable.

3. Delivery

   All projects are delivered to the clients at the email addresses they provided when placing the order. The customer holds the responsibility for checking their inbox and downloading the file on time. In some cases, the email may be marked as spam or blocked due to firewalls used by the client. In these cases, the customer should also check other folders in their email to look for the delivered file. If there are any issues at the client ISP end, Online Dissertation Help and its staff will not be held responsible.
   
   

   Moreover, if the client provides us with an incorrect address or an old one they don’t use, we will not be responsible if they don’t get their file on time or at all.

3. Revision Policy

Please refer to the revision policy page for complete details.

1. Free Revisions

   The customer is eligible for free revisions if the writer has deviated from the clear original instructions and if the revision request is made within 14 (for small orders) or 21 (for large orders) days.

2. Exceptions

   If the request is placed after the 14-day or 21-day period crosses, the client will not be eligible for any revisions. But if they still need to pursue it, they can place an order to edit the file. This will be charged as per the standard editing costs.
   
   

   If the client files a request for revision, which is deemed as a contradiction of the original instructions, it will not be entertained.

4. Cancellation Policy

1. Before Writer is Assigned

   If any of our clients choose to cancel an order before any writer is assigned, they are eligible for full compensation. However, if they have placed an urgent order and 50% of the deadline is passed, the company holds the right to deduct 50% of the order amount as a service fee, whether a writer has been assigned or not.  

2. After Writer is Assigned

   If the client cancels an order after a writer is assigned, they may be eligible for a part refund, depending upon the amount of work already completed.

5. Refund Policy

Please review the refund policy page for complete details.

1. Refund Requests for Plagiarism

   If the client believes they hold the grounds to make a claim of plagiarism, they should send in a Turnitin report as proof. We will not entertain any other document. If there are clear instances of plagiarism, we will refund the money or rework the project for free.

2. Refund Requests for Content Quality

   The quality assurance team at Online Dissertation Help will conduct a thorough investigation if the client requests their money back based on a bad quality claim. The refunds will depend upon the results of the review.

3. Refund Requests for Bad Grades

   Online Dissertation Help does not entertain any refund requests and will not be held liable for bad grades. Our services are solely provided to assist in research and help understand concepts.

6. Use of Our Products and Services

All products and services provided by Online Dissertation Help are for research purposes only. Any misuse on the part of the client is their sole responsibility. This includes reusing, rephrasing, copying, transmitting, or reproducing in any form or manner a part of the content or the complete manuscript. Our offerings are only intended to provide research assistance. The client will be liable for the repercussions of any illegal or unethical use of our deliverables.

7. Privacy Policy

Please refer to the privacy policy page for complete details.

Online Dissertation Help focuses on providing clients with complete privacy, security, and anonymity. We take industry-grade measures to protect customer information while providing services.

1. Data Protection

   The personal and billing information is encrypted and stored safely within our servers. The information is not shared with the staff or even the writers. We take all possible measures to keep it safe. However, please note that the company will not be held responsible for any external scams or if the client provides their information willingly to any staff member.

2. Third-Party

   Online Dissertation Help does not sell client data to any third parties.

3. Usage of Personal Information

   Online Dissertation Help only makes use of the client’s personal information for the following:

4. To deliver the requested services

5. To respond to concerns, queries, or requests
6. To provide personalisation in communication
7. To notify users of any important changes or new regulations

Apart from the cases mentioned above, the company will not share any personally identifying details with anyone unless required or permitted by law.

8. Request for Personal Information

We request the following personal details from customers:

1. Name
2.  Email ID
3.  Phone Number
4. Billing Information

9. Data Collection

1. Tickets and Requests

   Online Dissertation Help is eligible to store a record of communication with the client. This can include follow-ups and resolutions of complaint tickets, requests for revisions or refunds, and any other queries posed by the client or our staff.

2. Cookies

   Please refer to the cookie policy page for complete details.

   We use cookies to provide seamless online services. It also helps us track our key performance metrics (KPIs) and allows us to provide better services based on visitor and customer behaviour patterns.

10. Analytics Data Use

We use analytics to understand customer behaviour and improve service offerings. All of this data is non-personally identifying. We use this information for the following cases:

1. To understand user issues
2. To understand and streamline purchase channels
3. To create strategies to provide better services

11. Data Storage

Online Dissertation Help reserves the right to store user data as long as they are an active customer and as long as it is permissible under the GDPR rules.

However, the client reserves the right to their data and can ask for it to be removed from databases. If at any time, any of our customers would like to do so, they can send in a request via email at help@onlinedissertationhelp.com. We will scrub all the data from our servers and send in a confirmation email as well.

12. Third-Party Sites

We use third-party plugins, services, and add-ons to improve the quality of our service offerings.

1. Third-Party Products

   Online Dissertation Help does not endorse the use of or take responsibility for the service provided by third parties on our website. We will not be held liable if these products or offerings do not work.

2. Third-Party Products

   For the ease of users, we provide some third-party links on our website. When the client leaves our website, they are no longer in the domain of Online Dissertation Help’s policies or terms. We will not be responsible for any repercussions of using these external websites.

13. Communication Reasons

Online Dissertation Help will reach out to customers to open a line of communication in the following cases:

1. To clarify any issues
2. To verify orders and ensure you have placed an order on purpose and not accidentally
3. To send drafts and provide updates on the order’s progress
4. To share deals, discounts, or any other information we feel may be relevant to you

14. Our Contact Details

Our customer support is available 24/7 to provide tailored assistance. Clients can call us at +44 203 034 0662 or email us at info@onlinedissertationhelp.uk. They can also send us a message by filling out a short form on our contact us page here: onlinedissertationhelp.uk/

15. Limitation of Liability

The client will be considered to have accepted the terms and conditions listed above if they continue to use this website and its services.

Under this agreement, the client understands they cannot hold Online Dissertation Help and its staff, shareholders, representatives, third-party service providers or agencies, subsidiaries, or legal advisors liable for any damages, repercussions, losses, and rights of any sort arising from the use of the website, products, or services.

The client is fully responsible for the consequences of the use or misuse of the website or service offerings provided by Online Dissertation Help.

16. Amendments

Online Dissertation Help holds absolute rights to make any changes to the terms and conditions whenever required. The clients should always check this page and read through it for updates.